Heathrow Airport Terminal 5 Meeting Points

Please Note:

Even when pre-booking a car (which we would always recommend) we request that for all terminals, passengers call our office after they have passed passport control, collected any luggage and are making their way out of the Arrivals Hall.

Only then will we instruct the driver, who we will have waiting off-site, as close to the terminal building as possible, to make their way to the pick-up point within the Car Park.

Due to heightened restrictions at Heathrow, we are being forced to collect customers from inside the Car Parks as we are no longer permitted to load passengers on the terminal forecourts. Please see details below.

As a result of this, the price of the car park will be added to the cost of the journey (currently £4.00 minimum for the first 30 minutes (as of 3/1/18)).

This is a policy which has been imposed upon us and we thank our customers for their understanding in this matter.

If you would like to discuss any element of this policy, please email:tickets@geminicars.co.uk

Terminal 5 – Please ring on way out (see description above)

Terminal 5 International Arrivals – Pick-Up Point Within Car Park:
As you enter the Arrivals Hall, take the door to the left of Costa Coffee outside and walk across the forecourt to the lifts. Take the lift up to Level 1, and once you have rung us to let us know you have passed passport control, collected any luggage and are making your way out of the Terminal building, we will meet you by Row L, near the Disabled Bays. Please note that cost of the Car Park will be added to your fare, as detailed above.

Terminal 5 Domestic Arrivals – Pick-Up Point Within Car Park:
As you enter the Arrivals Hall from the Customs Hall, continue straight along the concourse, past the Purple and Green Zones until you reach the Orange Zone. Take the door just past Costa Coffee outside and walk across the forecourt to the lifts. Take the lift up to Level 1, and once you have rung us to let us know you have passed passport control, collected any luggage and are making your way out of the Terminal building, we will meet you by Row L, near the Disabled Bays. Please note that cost of the Car Park will be added to your fare, as detailed above.

Terminal 5 International Arrivals – Inside Meeting Point:
When you enter the Arrivals Hall, make your way to Costa Coffee which is located directly in front of you. Your representative will be waiting there for you with your name on a blue and yellow Gemini board.

Terminal 5 Domestic Arrivals – Inside Meeting Point:
When you enter the Arrivals Hall, your representative will be waiting by the barrier in front of the Giraffe Juice Bar with your name on a blue and yellow Gemini board.