Heathrow Airport Meeting Points
Please Note:
Even when pre-booking a car (which we would always recommend) we request that for all terminals, passengers call our office after they have passed passport control, collected any luggage and are making their way out of the terminal building.
Only then will we instruct the driver, who we will have waiting off-site, as close to the terminal building as possible, to make their way to the pick-up point.
We thank our customers for their understanding in this matter.
Terminal 1 - Please ring on way out (see description below)
Terminal 1 International Arrivals Outside Pick-Up Point:
Make your way upstairs to the Departures level and exit the building near Zone C (as you enter the Arrivals Hall, there are lifts situated directly opposite you at the far end of the concourse). Walk across two traffic lanes then go down ten steps onto the lower level (which is level 4 of Car Park 1) and once you have rung us to let us know you have passed passport control, collected any luggage and are making your way out of the Terminal building, we will meet you near the foot of the steps. (A trolley ramp is nearby if you’ve got lots of luggage).
Terminal 1 Domestic Arrivals (incl Jersey) Outside Pick-Up Point:
The arrivals gate for domestic flights is already on the Departures level. Turn right as you enter the Arrivals area from the baggage reclaim area and exit the building near Zone C. Walk across two traffic lanes then go down ten steps onto the lower level (which is level 4 of Car Park 1) and once you have rung us to let us know you have collected any luggage and are making your way out of the Terminal building, we will meet you near the foot of the steps. (A trolley ramp is nearby if you’ve got lots of luggage).
Terminal 3 - Please ring on way out (see description below)
Terminal 3 – Outside Pick-Up Point:
As you enter the arrivals hall from the customs hall, turn right and head towards the Information desk. When you are standing facing the Information Desk, turn left and walk towards the exit marked Bus Stops 16-22 just past the lifts. When you reach the set of doors, exit the building and make your way right around the building. On the left you will see the Valet Parking building, and once you have rung us to let us know you have passed passport control, collected any luggage and are making your way out of the Terminal building, we will meet you in front of this building. However, please do not cross the road in this area as it is unsafe and there are no dropped kerbs for
trolleys. If you continue to follow the building round you will come to a pedestrian crossing where it is safe to cross.
Terminal 4 - Please ring on way out (see description below)
Terminal 4 – Outside Pick-Up Point:
As you come into the Arrivals Hall from the Customs Hall, turn left and exit the building near WH Smiths, walk across the lanes towards the car park and take the left hand lift up to level 4. Turn left when you come out of the lift and once you have rung us to let us know you have passed passport control, collected any luggage and are making your way out of the Terminal building, we will meet you in the lay-by.
Terminal 5 - Please ring on way out (see description below)
Terminal 5 International Arrivals Outside Pick-Up Point:
As you enter the Arrivals Hall from the Customs Hall, turn left and make your way to the Orange Zone (to the left of Costa Coffee where the pillars are painted orange). From here take the lift up to the Departures level, exit the building via the walkway and once you have rung us to let us know you have passed passport control, collected any luggage and are making your way out of the Terminal building, we will meet you in the first lane close to the lifts.
Terminal 5 Domestic Arrivals Outside Pick-Up Point:
As you enter the Arrivals Hall from the Customs Hall, continue straight along the concourse, past the Purple and Green Zones until you reach the Orange Zone (just past Costa Coffee where the pillars are painted orange). From here take the lift up to the Departures level, exit the building via the walkway and once you have rung us to let us know you have collected any luggage and are making your way out of the Terminal building, we will meet you in the first lane close to the lifts.
Terminal 5 International Arrivals Inside Meeting Point:
When you enter the Arrivals Hall, make your way to Costa Coffee which is located directly in front of you. Your representative will be waiting there for you with your name on a blue and yellow Gemini board.
Terminal 5 Domestic Arrivals Inside Meeting Point:
When you enter the Arrivals Hall, your representative will be waiting by the barrier in front of the Giraffe Juice Bar with your name on a blue and yellow Gemini board.
Gatwick Airport Meeting Points
North Terminal
North Terminal – Outside Pick-Up Point:
When you get into the Arrivals Hall, head right and make your way out of the building through the exit to the left of W H Smiths. Cross one lane to the central island, turn right and then cross over the second lane using the pedestrian crossings to the far side, following the signs for Passenger Pick-Up and Fire Assembly Point 2. Walk through the area with the Car Park to the right & the yellow ramp to the left and when you reach the road you will see the Sofitel in front of you to the right. We will meet you in the lay-by opposite the front of the Hotel.
North Terminal –Inside Meeting Point:
Our driver will meet you at the arrivals area. He will be holding a blue & yellow Gemini board, which will have your name on.
South Terminal
South Terminal – Outside Pick-Up Point:
From the Arrivals Hall, follow the signs to “Car Rental”. Make your way along the moving walkway and at the end head down to the ground floor either by the escalator or trolley ramp, still following the signs for “Car Rental”. When you get downstairs, exit the building, cross the road, turn left and wait at the "Passenger Drop Off" zone opposite “Fire Assembly Point 7”. Your car will be waiting in this area.
South Terminal –Inside Meeting Point:
Our driver will meet you at the Airport Information desk, which is near the arrivals gate. He will be holding a blue & yellow Gemini board, which will have your name on.
